Terms & Conditions
Baum und Pferdgarten A/S provide access to the www.baumundpferdgarten.com online store (the "Website") and sell our products to you subject to the conditions set out on this page.
Please carefully read these conditions before using the Website.
These terms and conditions (the "Terms and Conditions") apply when you order or buy goods on the Website. The Terms and Conditions may be updated from time to time (for example to reflect changes in technology, our business model, our system capacity or in relevant laws and regulations), and we therefore ask you to accept the Terms and Conditions every time you shop with us. Any reference to "you" or "your" means you as a user of the Website, any reference to "we", "us" or "our" means Baum und Pferdgarten A/S.
By using the Website, you agree to be bound by these terms and conditions. If you do not accept these Terms and Conditions, you cannot order or purchase goods on the Website.
- Company information
- This Website (www.baumundpferdgarten.com) is provided by:
Baum und Pferdgarten A/S
Amaliegade 15, 1st
Phone. no. +45 35 35 21 15
VAT-no: 32 28 75 65
If you experience problems with your order on the Website or the general use of the Website, please contact our Customer Care at email@example.com or by phone +44 20 8089 8115 on Monday to Friday 9am-4pm.
If you do not understand parts of the Terms and Conditions, we recommend that you contact Customer Care before you start shopping on the Website.
- The Website is open 24 hours a day, but may be closed due to maintenance services. We will attempt to limit the frequency and duration of any such maintenance down-time.
An order placed on a public holiday or during the weekend will be processed on the following business day.
You must be at least 18 years old to purchase goods on the Website and possess a valid payment card that is accepted by us. If you are under the age of 18, you must have a legal basis for entering into a contract with us.
Contracts can only be concluded on the Website. We do not process orders made in emails, letters or by phone.
Among other things, we reserve the right to cancel the contract of purchase in one of the following situations, without being liable for compensation or other costs:
- Your payment details are incorrect or cannot be verified
- Your order is placed with the purpose of committing fraud etc. or placed in connection with a criminal offense or other unlawful activities
- There is an inadvertent error on the Website, such as a payment error or the like
- We have reasons to believe that you are under the age of 18
At what point in the ordering process are you bound by your order?Before submitting the order you have the option of changing the information that you have provided, including delivery and billing information or payment information. Furthermore, you have the option of making changes to your order or to remove goods from your shopping basket.
When you click "Complete Payment” and the receipt appears on your screen, you are bound by the contract of purchase and you will receive an email confirming your order.
Please contact our Customer Care if you made a mistake while placing your order - they are ready to help you.
After the conclusion of the contract, the provisions on withdrawal apply, please read more under "Right of withdrawal".
When are we bound by your order?We are only bound by your order once we have sent you an order confirmation. Until then, we have the option to decline your order due to printing errors, technical problems, delivery failures and similar circumstances.
Language of the contractThis Contract may only be concluded in English.
Measuring against fraudIn order to protect you and our other customers against fraud and maintain a high level of security for online purchases, we may carry out verification checks. The verification check may comprise the data that you send when ordering, including your address and payment information.
- We accept the following means of payment:
- Visa Electron
- Klarna (applicable to Swedish, Norwegian, Finnish, Dutch, German, Austrian, British and Danish customers)
- MobilePay (applicable to Danish customers)
CVV (Credit Card Verification Number)If you pay by credit card, you will be asked to enter the card's security code. You will find the three-digit security code on the back of your credit card, usually on the right side of the credit card's back. The security code is necessary for the payment to be processed and for maintaining a high level of security. There may also be other similar safeguards.
Payment procedureOnce your goods leave our warehouse to be delivered, your payment will be debited on the selected payment service.
Prices and DeliveryAll the listed prices for goods, delivery costs and other costs include taxes and value-added taxes.
Costs relating to delivery, freight or postage may vary and are added to each order, read more under “Shipping”.
CurrencyThe prices on the Website are shown in the currency applicable to your country. Please use the function "country selector" at the top of the Website if you want to change your country selection. Your delivery address determines the applicable currency.
Please note that a change of country of delivery may influence the price and delivery costs.
You can pay in the following currencies:
- Danish Krone (DKK)
- Swedish Krona (SEK)
- Norwegian Krone (NOK)
- Euro (EUR)
- Great British Pounds Sterling (GBP)
- United States Dollar (USD)
- Australian Dollar (AUD)
- We deliver worldwide.
We aim to deliver your order as soon as possible. The expected delivery time is 1-4 working days. However, products on order or products that are out of stock may have a longer delivery time. You may also find that during particularly busy periods, we may have a longer expected delivery time for specific products.
Delivery termsGoods will be delivered to the delivery address specified in the order. We only deliver to residential and business addresses - not to PO boxes. In some countries we also deliver to a carrier pick-up point. Your goods will be delivered Monday to Friday. The time of delivery depends on the country in which the delivery takes place and the carrier used.
The goods must be signed for upon receipt. It does not necessarily need to be signed by you. People at the delivery address (e.g. a family member, friend, receptionist, etc.) may sign for the receipt with binding effect on you.
Please note that the risk of loss of or damage to the goods passes to you after delivery. If the package appears to be damaged you should refuse to receive the goods. If you wish to complain about any lack of conformity, you are required to give notice to us. Please read more under "Non-conforming goods and incorrect goods".
We bear the risk of your product(s) until delivery.
Separate deliveriesIf your order consists of multiple goods, we reserve the right to make separate deliveries. Separate deliveries may be necessary if certain goods are delayed or out of stock at the time of order. You will be informed if your order is subject to separate deliveries. You will not be charged with additional delivery costs for separate deliveries.
- Right of withdrawal
- You have the right to withdraw from this contract without giving any reason within 30 days.
The withdrawal period will expire 30 days after the date on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods or 30 days after the goods was delivered to a carrier pick-up point selected by you at the time of ordering.
In case of a contract relating to multiple goods ordered in one order and delivered separately (i.e. separate deliveries), the withdrawal period shall expire 30 days after the date on which you acquire or a third party other than the carrier and indicated by you acquires physical possession of the last good or 30 days after the last good was delivered to a carrier pick-up point selected by you at the time of ordering.
To exercise the right of withdrawal, you must inform us (see contact information below), about your decision to withdraw from the contract by an unequivocal statement (e.g. letter sent by post, fax or email). You can use the standard withdrawal form, but it is not mandatory.
The withdrawal deadline is met if you send your notice of withdrawal before the withdrawal period has expired.
Effects of withdrawalIf you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payments as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must send back the goods without undue delay and in any event no later than 30 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 30 days has expired.
Custom-made products – the right of withdrawal does not applyThe right of withdrawal does not apply for custom-made products or products with a clear personal touch (for instance products with engraving, embroidery and similar).
- If you need to return a product to Us (for example if you regret your purchase or the product is defective), you must return the product to the following address:
Att: Baum und Pferdgarten
Transportcenter Allé 19, port 3-9
In case of return, all parts of the product must be sent back to Us.
When you return a product to Us, you are responsible for ensuring that the product is properly packaged. You bear the risk of the product until we receive the product in hand (physical possession). We therefore recommend that you keep the receipt of dispatch.
You are responsible for any deterioration in the value of the product caused by handling other than what was necessary to determine the nature, characteristics and functioning of the product.
If the value of the product has decreased, we will deduct the reduction in value from the purchase price you paid for the product, before refunding the amount to you.
When you return an item you need to fill out the return form which comes with your delivery.
You will have to bear the direct costs of returning the goods.
ComplaintsA complaint regarding a defective product must be made directly to Us within a reasonable time after you discover such defect.
There is a deadline for complaints of 2 years, and as a consumer you must therefore submit a complaint within 2 years of delivery of the product. If you do not comply with this deadline, your right to complain will expire, unless we have provided an extended guarantee for the product.
You can read more about how to make a complaint in the "Right to complain" section.
- Non-conforming goods and incorrect goods
- If your goods are non-conforming or we have delivered the incorrect goods, please contact our Customer Care within reasonable time after you discover the fault. If you notice the non-conformity or incorrect goods at the time of delivery, you should refuse to receive the goods.
In case of non-conforming goods or incorrect goods, you should return the goods and receive a refund of the purchase price and all delivery costs when our Customer Care has processed the returned goods.
When contacting Customer Care, you will be asked to provide the order number, possibly the goods/item number, and to describe what is wrong with the goods etc.
You are not responsible for costs associated with the return of non-conforming goods or incorrect goods. We will refund the purchase price and of course the delivery costs once we have received the goods.
If your product is defective, the rules on defects set out in the Danish Sale of Goods Act apply.
- Other matters
Updating the websiteWe do our best to update the Website and to ensure that prices, offers, descriptions and other information concerning the goods are correct. Typographical errors and errors in prices, offers, descriptions and other information concerning the goods may occur, and sometimes we discover that the prices on goods are incorrect.
Force MajeureWe are not responsible for delays or failure to meet our obligations in relation to the Terms, if the delay or the non-compliance is due to events beyond our control.
The completeness of the contractThese Terms and Conditions constitute the complete terms of the contract between us.
InvalidityIf one or more of the provisions in the Terms and Conditions are declared fully or partially invalid, the remaining provisions still apply.
AssignmentWe are entitled to assign our rights and obligations under the contract with you to third parties. The standard of the service you receive will not be impaired by the assignment. We will notify you of such possible assignment. By accepting these conditions you consent to any such future assignment. At the same time, you agree that from the time when we have given you notification of the assignment, your rights may be claimed only against the third party in question.
- Right to complain
- In case you wish to complain about goods purchased from us, please contact our Customer Care. You can contact our Customer Care by telephone, email or ordinary mail. You can find our contact information under "Company Information" above.
If you are dissatisfied with our handling of your problem with a product, you can submit a complaint to the Danish Dispute Resolution Institute, Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark. It is also possible to submit a complaint online via kpo.naevneneshus.dk.
You may also use the European Commission online complaints register when submitting your complaint. This is particularly relevant if you are a consumer residing in another EU country. You may submit the complaint by using the following link: https://ec.europa.eu/odr. When submitting the complaint, you must state our email address firstname.lastname@example.org.
In case we cannot reach a settlement through the Danish Dispute Resolution Institute, you will have access to submit a complaint to the Consumer Complaints Board.
Choice of law and jurisdictionAny contracts concluded between us using these Terms and Conditions are governed by Danish law. Any dispute which may arise in connection with our contract, including its existence or validity, must be brought before a competent court in Denmark. As a consumer you may bring proceedings against us in the courts for the place where you are domiciled.
- Copy rights & Legal Statement
- www.baumundpferdgarten.com is the registered domain name of Baum und Pferdgarten A/S and the Baum und Pferdgarten Logo is a registered trademark of Baum und Pferdgarten A/S.
All content and compilation of such content included on the Website, such as text, graphics, logos, button icons, images and software is the property of Baum und Pferdgarten A/S or its content suppliers and is protected by Danish, European and International copyright and database right laws.
All software used on this Website is the property of Baum und Pferdgarten A/S, or our software suppliers and is protected by UK, European and International copyright laws.
You may not extract and/or re-utilize parts of the contents of the online store without Baum und Pferdgarten A/S’s express written consent. In particular, you may not utilize any data mining, robots, or similar data gathering and extraction tools to extract (either once or many times) for re-utilization of any substantial parts of this online store. You also may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this online store.