In our FAQ you can find answers to questions regarding your order. If the specific answer you are looking for is not to be found here, please contact customercare@baumundpferdgarten.com and describe your problem.

If you are experiencing technical issues please send a print screen if possible, and our customer care team will assist you in the best possible way. 

We accept Dankort, Visa, Visa Electron, Maestro, MasterCard and Paypal.

In Denmark we also accept MobilePay.

You can pay in the following currencies: DKK, SEK, NOK, EUR, GBP, UDS and AUD. The prices on the website are shown in the currency applicable to your country.

Please note that a change of country may influence the currency, price and delivery costs.

For our customers in Norway, the United Kingdom, and the United States, customs duties and VAT are already included in the price.

You can cancel an order as long as it has not left the warehouse, but it is not possible to change your order, when it has been made. Instead please cancel the order and place a new instead.

If you wish to cancel an order please contact the customer care team at +44 20 8089 8115 between 9am and 3pm CET, Monday to Friday. Alternatively you can email customer care at customercare@baumundpferdgarten.com. Please remember to write your order reference number in the email. 

Gift vouchers can only be redeemed in the store where they have been issued. 

We currently cannot accept credit notes online.   

ou will receive an order confirmation by email.

If you for any reason do not receive the order confirmation, please check your spam folder before contacting our customer care. If you still have not received it, please contact our customer care at customercare@baumundpferdgarten.com for assistance.  

The amount will be reserved on your account as soon as the order is placed, but will not be charged before the order is dispatched from our warehouse. 

We want to make sure you have a perfect fit, so browse our size guide and view specific measurements on the product pages for each style. 

In our online store we stock a big part of our collection.

Should you not find the item you are looking for please contact our customer care by calling: +44 20 8089 8115 or email customercare@baumundpferdgarten.com with your product query.   

We ship worldwide. You can see our shipping costs under Shipping & Delivery.

Yes.

Simply enter an alternative receiver address when entering your details at checkout. 

We offer free shipping for most of the countries worldwide. Find all our shipping terms here: Shipping & Delivery.

The delivery time depends on the time of day you place your order and on the location of your residence. All orders placed before 12pm on Monday to Friday will be shipped the same day.

Please see the estimated transit time for your country here: Shipping & Returns.

Please call our customer care team on +44 20 8089 8115 and if possible they will speed up the dispatch of your package. 

A delay of the delivery could be due to a number of reasons.

Please check the track and trace link you received in your dispatch email. If your items has left our warehouse and it is severely overdue, please contact us on +44 20 8089 8115 or email customercare@baumundpferdgarten.com. Remember to quote your reference number in the email or over the phone. 

If for any reason you are not entirely satisfied with your purchase, you have the possibility of returning the item to us.

We want to make your shopping experience as easy as possible, so we offer a flexible returns policy. We accept returned items within 30 days (14 days for sale items) following the delivery of your order. Please note that we take a return fee of 5 EUR for using our prepaid return label.

You may try on the clothes at home, but the styles should be returned in the same condition as when received: unwashed, not used and with the original tag attached.

We monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your account on baumundpferdgarten.com, or of future orders being refused. 

Read more here: Return & Exchanges.

International: Read below

Denmark: Go here

Germany: Go here

Sweden: Go here

How to return (For EU customers)

1. Create your return via our return portal here.
2. After registration, you will receive an email with your return label.
3. Prepare your return package and remember to include the enclosed return slip.
4. Ship your return parcel and remember to save your shipping receipt.

Please note that a return fee of 5 EUR will be deducted when using our prepaid return label.

How to return (For NON-EU customers)

1. Create your return via our return portal here.
2. After registration, you will receive an email with instructions on how to return.
3. Contact customercare@baumundpferdgarten.com and we will provide you with the return customs form that needs to be attached outside your package.
4. Include the return slip that came with your order.
5. Return your parcel with any courier of your choice. Remember to save your shipping receipt. Please note that we do not accept parcels sent to parcel shops or return packages sent C.O.D. (cash on delivery).

Please note that the cost of return is your responsibility. We recommend using a tracked shipping service to ensure your return reaches us safely.

After we have received the returned item we will refund the amount within 10 days. 

You will receive an email, when the refund has been made.

You can exchange an item to a diferrent size via our return portal.

1. Create your exchange via our returns portal here.
2. Choose the size you want to exchange to and complete the purchase. There is free shipping for exchanges.
3. After registration, you will receive instructions on how to return by email.
4. Include your return slip that came with the package.
   

Your new exchanged item will be shipped within 1-2 business days, and you will receive a track&trace number by email.

The returned item will be refunded within 10 business days.

No, items bought from the website has to be returned to the website. 

Please contact our customer service at customercare@baumundpferdgarten.com if you wish to submit a claim.

Your purchase is covered by the Danish Sale of Goods Act, including defect regulations. This means that as a consumer, you have a 24-month warranty, during which you may be entitled to have a defective item repaired or replaced, receive a refund, or get a price reduction, depending on the specific situation.

Of course, the complaint must be justified, and the defect must not be caused by improper use of the product or other damaging behavior

You must contact us within a 'reasonable time'

You must file a complaint within a 'reasonable time' after discovering the defect. We recommend that you do so as soon as possible and no later than 2 months after noticing the issue.

You can submit a complaint by contacting us via email at: customercare@baumundpferdgarten.com

Depending on the specific situation, you will receive further instructions.